Get Your Client/Interviewer to See Things Your Way
I’m sure that everyone has come across times when had to deal with someone who was being irate. Or perhaps you have been in a meeting with a client who would not see things in the appropriate light. Or maybe you were in an interview and just could not click with the interviewer.
Open Loops has a great post that helps you understand how to deal with these situations (and so many more). From their article, How to Deal With An Irate Person:
A better approach is called …
Flat Fees or Hourly Billing: What is More Efficient?
As usual in the law community, there is a discussion regarding whether attorneys should bill clients by the project or by time. My Shingle has a good point to add to the discussion: who bears the cost of overage if the project costs more than expected? I completely agree with the article’s main point:
When I give a flat fee estimate, I will eat the cost unless the extra work is caused by the client (e.g., client lies about material issues in the …
Practicing Law Is Customer Service
I just read an article at Lifehack.org that really made me think about the nature of practicing law. The idea behind the article is that customers are serviced better and happier when you slow down and give them your undivided time. Anyone remotely close to being a lawyer realizes that the practice of law is all about servicing clients (aka: customers). Thus, it stands to reason that lawyers should slow down and give each client their undivided attention. As the article explains:
Customers prefer to deal with people and organizations that treat …
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About Andrew Flusche
Lawyer, bicyclist, husband.
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