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Why I Use Ruby as my Virtual Receptionist



I’ve written about Ruby Receptionist quite a bit. They handle the overflow calls for my law firm.

Some people might say that voicemail is good enough for their business. But here’s why I pay Ruby instead of letting calls go to voicemail: people don’t leave voicemail messages.

Unfortunately, Ruby doesn’t answer my phones 24/7. They’re people, so they do need breaks. Today (Monday, December 26th), for instance, they were closed for Christmas. When Ruby isn’t open, my calls do roll to voicemail.

Today I received NINE calls from unique numbers that haven’t called my office before. Guess how many of them left voicemails? ONE.

Can you imagine how much business I’d lose on a daily basis without Ruby? Without Ruby, we’d be hosed. They expertly take care of my overflow from 8am to 9pm Eastern, Monday through Friday, and from 9am to Noon on Saturdays. Thankfully, that covers my needs very well.

If you want to see how Ruby can help your business, give them a spin with their 14-day free trial.

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Comments

4 Responses to “Why I Use Ruby as my Virtual Receptionist”

  1. Eric S. Mueller
    December 27th, 2011

    Great service idea. I tend not to leave voice mails if I can help it. Without feedback, I feel like I babble on and on. Also, I never know how much time the voice mail will allow (some are 20 or 30 seconds), so I feel like I have to speak very quickly and cram as much information as possible into the message. It’s almost always embarrassing.

  2. Justin
    January 10th, 2012

    This is great service idea. This is amazing article.

  3. Rizza Gamutan
    February 15th, 2012

    It’s a good thing to staff an office with competent people. At least customers know they are well attended to and get the best services. Ruby might be a suggestion. Can’t wait to try it too.

  4. Alan
    February 23rd, 2012

    Every business or website owner should definitely get a 1800 number. Have a virtual assistant answer the phone. Hopefully the others will leave voice mails.

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