Update – 05/22/12 – See the update at the bottom of the post (hint: they still suck).
These sales guys drive me batty.
My assistant just answered the phone. She told me that a colleague was calling from the Canon Law Group to talk about DUIs. She gave me the guy’s name, which I can’t remember.
I didn’t recognize the name or the firm, but I figured it was an attorney who might have a question or want to bounce something off me. I’m always open to that.
I get on the phone, and the guy cryptically starts talking about the work he’s doing with the Canon Law Group to increase the number of DUI calls they’re getting. Then he mentions Yodle. (It’s an online marketing company. I’m not going to link to them because I’m pissed and don’t want them to benefit from my link.)
I stopped him and asked if this was a sales call. He stuttered and paused.
I laid into him for lying about the purpose of the call and who he was. (I clarified with my assistant that he DID say he “is with the Canon Law Group”.)
Of course he defended himself, saying “we do work with the Canon Law Group.”
Yodle, are you listening?
This is NOT the way to do business. Liars may prosper a little, but honesty works much better. And it’s the only decent way to run a business.
Until this call, I was actually interested in Yodle. I read a Yodle review that said they actually produced some results.
Too bad he lied. I would’ve considered his pitch if he was honest. But now that’s another company on my bucket (of crap) list.
Update – 11/18/10 (see the newest update below)
I published this post yesterday (11/17/10) at about 2:30pm. At 5:30pm, I missed a call from Kara Silverman at Yodle. We connected earlier today.
See the comments below, especially the first one, which is from Kara herself.
Basically, Kara and Yodle’s Marketing Director spoke with me and apologized for the salesman’s misrepresentations. He’s apparently pretty new to the company.
I accept the apology, and I’m glad to see Yodle working to maintain a respectable image.
With that said, I’ve heard from other colleagues who’ve been contacted by Yodle sales people. They all had similar experiences to mine. I mentioned that to Kara, and they seemed honestly interested in improving their training. Hopefully things will get better.
Update – 5/22/12
I just received an email from a colleague who had a couple rounds of deceptive phone calls with Yodle. A higher up gave him an apology routine, but it sure seems hollow. And this is just a few days after I read this updated article about Yodle on Lawyerist.
One mistake can be forgiven. A pattern of “mistakes” over a couple years seems to be standard operating procedure.
My official Yodle rating remains an F.
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