Honestly, VoIP seems like a no-brainer. It’s cheap, it’s feature-rich, and it performs well. From my experience with Vonage and Skype, VoIP works as well as your internet connection. If you have a decent connection, you’ll have good service.
Small businesses and small law firms have already learned the benefits to VoIP. Simple and cheap services, like Skype and Vonage, can fully meet the needs of these smaller entities.
Amazingly, larger firms have some pretty neat features available to them. The article makes a couple assertions that I find particularly promising:
When the system is fully functioning, [users] will be able to call a client at the touch of a button and have that call simultaneously entered into the firm’s Elite billing software by Thomson Elite.
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As a simple example, the firm could design an application that would enable an attorney to check into a hotel room and order food off the room service menu while he or she is in a cab on the way from the airport.
I’m definitely one for doing things “at the touch of a button.” I love to find ways to automate tasks, especially repetitive ones. It sounds like VoIP is the solution to both of these problems. Pretty cool.
[tags]legal andrew, voip, law firm[/tags]
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