Back With Ruby, Virtual Receptionist

Be Productive, Tech It

My law firm gets a couple dozen (or more!) phone calls every day. Last year I had a virtual receptionist service help me by answering the phones. I wrote about the service, Ruby Receptionists, two different times.

I hired an in-office assistant last fall, and I stopped using Ruby. I thought me and my assistant could just handle the phones ourselves.

Wrong.

From February 1st to February 24, fourteen unique callers got our voicemail and didn’t leave a message. That probably means we lost at least 10 potential clients. A third of them would most likely have retained me for their case. That’s a HUGE loss.

As of March 2nd (2010), I’m now a Ruby client once again. I’m proud to be back!

Now if me or my assistant can’t answer the phone, Ruby gets the call. A friendly, professional receptionist answers. They take a message and email it to us. Awesome, right?!

This ensures that a live person always answers our phone between 8am and 9pm, Monday to Friday. They also answer between 12pm and 9pm on Saturdays. I’d honestly pay extra if they had a 24/7 option. They’re that valuable!

Ruby also just announced that they have an iPhone app. It has several handy features, such as:

Updating your whereabouts to change your call options for the day
Calling Ruby with one click
Viewing your message and call details

If (when?) they create an Android app, I’ll be sold for life.

To try Ruby out for your business, sign up for a free 14 day trial with this form. The trial really is free. You pay nothing if you cancel within 14 days. When you realize how awesome Ruby is and want to continue, you’ll pay at the end of your trial.

Note: I am a happy, born again Ruby customer. I recommend them based on the incredible value they bring to my business. If you sign up using this form (or just tell them that Andrew Flusche referred you), I receive a small payment from Ruby. I guarantee that I’ve paid them much more than they’ve paid me. But they’re worth every penny.

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Comments

7 Responses to “Back With Ruby, Virtual Receptionist”

Cake in the Mail – from Ruby « Legal Andrew
March 10th, 2010

[...] I first signed up with Ruby, they sent me a cool mug. When I went back to them, I actually wondered if I’d get another mug. Seriously, the mugs are [...]
Marc@cheap iphone
April 2nd, 2010

Are the receptionists from the US or Philippines?
Stucco
April 2nd, 2010

I dont think it matters, as long as they do thei job well.
kpo
April 6th, 2010

Good for you and to your business. In a business, you cannot manage to have a huge loss because it means it is the end of it.
beyonce music videos
May 2nd, 2010

I think it does matter where they’re from. US receptionists would probably be more familiarized with various slang words, etc.
Spray Foam Insulation
May 17th, 2010

Is it the same receptionist answering the phone every time or do they have a big pool of workers there and it’s by rotation?
Andrew Flusche
May 17th, 2010

Ruby has quite a large staff of great receptionists. They work with lots of businesses, so there would be no way they could have the same person answering my phone each time. Plus, it scales for higher call volume. If 5 people call my firm at once, Ruby can handle each call simultaneously.