My law firm gets a couple dozen (or more!) phone calls every day. Last year I had a virtual receptionist service help me by answering the phones. I wrote about the service, Ruby Receptionists, two different times.
I hired an in-office assistant last fall, and I stopped using Ruby. I thought me and my assistant could just handle the phones ourselves.
From February 1st to February 24, fourteen unique callers got our voicemail and didn’t leave a message. That probably means we lost at least 10 potential clients. A third of them would most likely have retained me for their case. That’s a HUGE loss.
As of March 2nd (2010), I’m now a Ruby client once again. I’m proud to be back!
Now if me or my assistant can’t answer the phone, Ruby gets the call. A friendly, professional receptionist answers. They take a message and email it to us. Awesome, right?!
This ensures that a live person always answers our phone between 8am and 9pm, Monday to Friday. They also answer between 12pm and 9pm on Saturdays. I’d honestly pay extra if they had a 24/7 option. They’re that valuable!
- Updating your whereabouts to change your call options for the day
- Calling Ruby with one click
- Viewing your message and call details
If (when?) they create an Android app, I’ll be sold for life.
To try Ruby out for your business, sign up for a free 14 day trial with this form. The trial really is free. You pay nothing if you cancel within 14 days. When you realize how awesome Ruby is and want to continue, you’ll pay at the end of your trial.
Note: I am a happy, born again Ruby customer. I recommend them based on the incredible value they bring to my business. If you sign up using this form (or just tell them that Andrew Flusche referred you), I receive a small payment from Ruby. I guarantee that I’ve paid them much more than they’ve paid me. But they’re worth every penny.
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